Bitrix24 Review [2023] | Plans, Pricing And Features

What is Bitrix24

If you are familiar with Bitrix24 this post is for you. The topic at hand is Bitrix24 See more below.

Bitrix24 is a team collaboration platform with CRM, communication, and project tools. Its unified interface enables teams to manage internal communications as well as external ones. This makes the tool useful for organisations of all sizes.

Its communication tools include an intranet, instant messaging, group chat, video conferencing, and shared calendars. Users can also create task reminders, customize checklists, and set up recurring tasks with subtasks and a timer.

They can also track their working hours and manually rate their progress. Also, they can follow client records to get notifications when there are changes in the data or comments on the record.

The platform also allows users to create websites using a drag and drop website builder. They can make landing pages and online stores for their products or services, and use web forms to capture leads. These sites can be optimized for SEO. Its CRM also includes lead capturing tools and the ability to build a pipeline to nurture prospects and convert them into sales.

Another useful feature is its omnichannel support for telephony, email, and mobile messaging. It has a contact center that can help with routing and queuing, as well as ‘wait’ or ‘display’ rules for messages. can track channel and customer satisfaction metrics as well. It also has a Gantt chart to help with planning and scheduling. Its graphical representation of a pipeline lets managers see the status of each lead as it moves through the sales process.

A Bit About Tallyfy

Tallyfy is ultra-easy yet extremely powerful workflow software that lets anyone document all the procedures, playbooks and documents in their business and turn them into repeatable processes. Once processes are in place they can be automatically launched and continuously improved via real-life feedback. This eliminates the need to constantly ask, follow up and remind people, send emails or set up status update meetings. It also helps anyone see the status of approval workflows and processes in real time and eliminates wasted stress from having to remember every little ‘if, but or when’.

Also their wildly popular and easy-to-use workflow automation software Tallyfy has an excellent support center. It is staffed by knowledgeable and friendly people who will help you with any issues or questions you may have. They are available 24/7 and will answer your question on the spot or get back to you as soon as possible.

Tallyfy offers three payment packages: Tallyfy docs, Tallyfy basic and Tallyfy pro. Tallyfy docs is priced at $5 per member, per month and allows you to document SOPs and automate updates. Is Tallyfy basic is $15 per member, per month and gives you the ability to add more options for automation (like smart views and “if this then that”) and Tallyfy pro is $30 per member, per month and allows you to automate more advanced decisions past what is available in docs and basic.

What Can Bitrix24 Do?

The Bitrix24 platform offers a variety of tools for team collaboration and communication, which makes it ideal for cross-functional teams. From marketing and sales to project teams and engineering, Bitrix24 can be a central hub for data and information that streamlines processes.

Its CRM features allow users to capture leads, track client behavior, push them through funnels, and close deals. Its contact center is an omnichannel tool that integrates telephony, social networks and mobile messaging (including Instagram, Facebook, WhatsApp, and Viber), email, chatbots, website forms, and customizable callbacks. It also does analytics and reporting on channel performance, client satisfaction, and more.

Another key feature of this software is its unified workspace that lets employees communicate via live chat and video conference. There are public and private chat rooms, plus group calendars and shared folders. Employees can also comment on each other’s work through a social intranet, and to-dos mentioned in chats can be created as tasks.

As a business grows, Bitrix24 can grow with them with its many pricing packages, including a free plan that can accommodate up to 500 users. But, one downside of this software is its somewhat uninviting interface and lack of telephone support. It also feels like it tries to do too much, with its plethora of tools such as Kanban boards, document management, CRM with visual business process construction, and more. These features could be confusing for small businesses that aren’t used to so many different tools under a single umbrella.

Communications

The amount of work and communication a business needs to keep up with can be overwhelming. Bitrix24 is an all-in-one platform that provides social collaboration, project management and communication tools to make running a company easier and less stressful.

Internal communications are handled by several communication tools in Bitrix24, including an internal messenger that delivers system messages and instant messaging between users. Users can also chat with colleagues in group discussions and share files using the built-in file manager. All chats and files are saved in a history, indexed for search and available at any time for reference.

There are also voice and video calls that allow employees to communicate with their colleagues from anywhere. All communication in Bitrix24 is secure and encrypted to protect user data. Users can even use the Desktop App and Mobile App to start audio or video chats with extranet users (non-Bitrix24 customers).

Blithe spirits are kept up with a company news feed that is populated with likes, comments and updates from all members. Employees can also post their own updates, such as birthday wishes or achievements. There are also employee profiles that display an individual’s basic information, their current status and all appreciation badges they have received.

All the above communications tools in Bitrix24 can be used on any device with a browser or the free Android and iPhone Bitrix24 Mobile apps. The platform is also available as a self-hosted solution, which allows for full data control and open source code access

Other Benefits of Bitrix24

For businesses that are looking to leverage an all-in-one platform for CRM, help desk management, project planning, and more, Bitrix24 is a powerful choice. The software includes a variety of tools that enable businesses to manage leads, track sales progress, and communicate with clients. The platform also has a mobile-friendly CRM, custom pipelines, and sales analytics. But, it lacks a few features that would make it more competitive, such as a chatbot and highly customizable reporting.

The solution is also more complex than some of its competitors, and it can take a while to figure out how to use it for new users. Its activity feed inundates users with a steady stream of information, and it can be difficult to discern what is important from what isn’t. Additionally, the system’s high-level filtering and sorting options can be confusing to navigate, and they could lead to missed notifications or tasks.

Bitrix24 has a social intranet with instant messaging, video conferencing, and shared calendars that are useful for teams to openly communicate. The platform also has task automation tools and many visualization options for projects, including Gantt charts and custom Kanban boards. There is a workload management feature that helps supervisors check employee efficiency and identify issues that may be causing delays.

The help desk module is a bit more challenging to navigate and uses than other solutions, and it lags behind some of its competitors omit customer support responsiveness. But, the system does have some unique tools to improve communication with customers, such as the ability to follow a client record so that all comments and updates are displayed in one place.

.

Tasks and Projects

Certainly! Here’s an example of a table that can be used to track tasks and projects within Bitrix24:

Task/Project	Description	Assigned To	Due Date	Status
Task 1	Implement new feature	John Doe	2023-06-15	In Progress
Task 2	Conduct market research	Jane Smith	2023-06-10	Completed
Project A	Website redesign	Mark Johnson	–	Not Started
Task 3	Write blog post	Emily Adams	2023-06-12	Pending
Project B	Product launch	Sarah Thompson	–	In Progress
Task 4	Create marketing campaign	Lisa Davis	2023-06-18	Not Started

In this example, the table consists of several columns:

• Task/Project: This column lists the name or title of each task or project.

• Description: The description column provides a brief overview or details about the task or project.

• Assigned To: This column indicates the team member who handles completing the task or leading the project.

• Due Date: The due date column specifies the deadline or target date for task completion.

• Status: The status column reflects the current progress or status of each task or project (e.g., Not Started, In Progress, Completed, Pending).

You can customize the table columns based on your specific needs and add, more columns as required, such as priority, project phase, or any other relevant information.

Using a table like this helps teams have a clear overview of tasks and projects, including their assigned team members, deadlines, and status. It allows for easy tracking, monitoring, and updating of tasks and projects within Bitrix24.

Features

Sure! Here are some key features of Bitrix24:

1: Communication and Collaboration:

• Instant messaging

• Video calls and conferencing

• Audio calls and VoIP integration

• Email integration

• Social networking features

• Activity streams

• Notifications and reminders

• Mobile apps

2: Task and Project Management:

• Task creation and assignment

• Task tracking and progress monitoring

• Task reminders and deadlines

• Task dependencies

• Project management views (Gantt charts, Kanban boards, task lists)

• Collaboration and communication within tasks and projects

• Time tracking

• Project templates

• Project analytics and reporting

3: CRM (Customer Relationship Management):

• Lead and contact management

• Sales pipeline management

• Sales automation

• Email marketing

• Customer segmentation

• Quotes and invoicing

• Sales reporting and analytics

4: Document Management:

• File storage and sharing

• Version control

• Access permissions

• Collaboration on documents

• Document approval workflows

5 : HR and Employee Management:

• Employee directories and profiles

• Absence calendars and leave management

• Performance assessments

• Onboarding tools

• Employee collaboration and communication

6 : Time and Workforce Management:

• Time tracking and timesheets

• Work reporting

• Employee workload management

• Shift scheduling

• Attendance tracking

7 : Sales and Marketing Automation:

• Lead capture forms

• Marketing automation

• Sales funnel management

• Customer segmentation

• Email marketing campaigns

8 : Website Builder and Online Store:

• Website creation and customization

• Online store functionality

• E-commerce features

• Payment gateways integration

9 : Integration and APIs:

• Integration with third-party tools and services

• APIs for data synchronization and automation

These features cover a wide range of functionalities, providing organizations with a comprehensive suite of tools to enhance communication, collaboration, project management, customer relationship management, document management, HR processes, sales and marketing activities, and more.

Also Read About Basic Understanding of E-Commerce

FAQ – Bitrix24

Conclusion

A platform for team collaboration called Bitrix24 includes CRM, communication, and project capabilities.

Teams may handle both internal and external communications using its one interface. Because of this, organisations of all sizes can enjoy the application.

An intranet, instant messaging, group chat, video conferencing, and shared calendars are some of its communication capabilities. Additionally, users can personalise checklists, add task reminders, and set up recurring activities with subtasks and a timer.

We trust that you have learned something about Bitrix24 from this article. Please let us know in the comments area if you have any questions.